Frequently Asked Questions

SHIPPING

What are the most common reasons for delivery delays?

One of the most common reasons for the delay in delivery is the missing address. The other reason why your delivery can be late is some technical issue that might occur during the delivery.

I found the package open and the seal is broken on delivery. What should I do?

It doesn’t usually happen but if this inconvenience happens you can return and send that package back for a refund or replacement.

What are the Delivery Timelines for my order?

It depends on the career services because USPS usually takes 3 to 5 business days whereas UPS takes 2 to 5 business days to deliver the order.

Will somebody contact me before delivering the package to my location?

No, you will not be contacted. However, you can track the order with the provided tracking number.

My parcel has been reported missing. What now?

We will contact the career and open a claim against them. If the status is delivered then you have to ask neighbors first if they have your package otherwise the career is responsible for this.

Can I change my shipping address after I have placed my order?

We usually don’t change the address due to security reasons and ship the order to the PayPal registered address but sometimes, as per the buyer’s request, we can change the address if the buyer gives valid reasoning.

Why are my products shipped separately?

Sometimes, the weight of the item is too much that can cause it to break. So, we then separately and provide different tracking numbers in order details.

Can I buy and have items delivered to a country that is outside the ones where k2Bay is located?

Yes, we can ship but the shipping will be calculated again as per your ZIP.

Orders

When will I receive my order/item?

We ship the selected order within a business day but it mostly depends on careers like USPS/UPS.

How can I track my order?

You get a tracking number with every checkout that can be used to keep track of your order.

I ordered multiple products but I have received only one product so far. What’s going on?

Sometimes we ship order separately with 2 tracking orders. So, if you got 2 tracking numbers then you have to track the other order. But, if you only have one tracking number and then your item is missing, you can contact us with your order number and we will be happy to resolve the issue.

In how many days I can pick my order?

With USPS, most packages are held for 15 days. If the addressee does not claim the package at the end of this period, then the package is returned to the sender. Packages on which the return address is missing or illegible typically go to a lost mail department. In the case of UPS, if you are a UPS My Choice member, The UPS Store and other UPS Access Point locations can hold your package for up to seven calendar days at no additional charge. Customer centers can hold your package for up to five business days.

Returns

How do I know if my product has a warranty?

When you make a major purchase, the manufacturer or seller makes an important promise to stand behind the product. It's called a warranty. Federal law requires that warranties be available for you to read before you buy even when you're shopping by catalog or on the Internet. Coverage varies, so you can compare the extent of warranty coverage just as you compare the style, price, and other characteristics of products.

How do I find the Return Tracking Number?

When you open a return and get an approval, we also send a return tracking label with it.

How do I return my order?

You can simply go to “My Orders” and open a return and ship the order back to us.

What are the mandatory information and steps to return a product?

You only have to specify the reason in “My Orders” and open a return. You may be asked to attach some pictures to be more specified.

Who pays for return shipping?

If the item is defective or if it doesn’t match the description then we will pay the return label otherwise the buyer has to pay for the return shipping.

Can I return an item if I have used it?

Yes, you can return the item within 30 days along with the 25% restocking fees.

What if I want to exchange the item? (return)

We don’t trade.

Can I return more than one item in a single return?

Yes, if you have bought all the items under the same order number you can return it in a single return but if you haven’t bought the items under the same order number then you cannot.

Warranty Claims

Where should I go for my warranty claim?

We provide 30days moneyback guarantee. For the manufacturer's warranty, you can contact the manufacturer.

How do I know if a product comes with a warranty?

If the item is brand new, there would be a manufacturer warranty with it and you can ask the manufacturer before making a purchase.

Shopping Cart

How do I remove an item from my shopping cart?

You will see a delete button and that can help you to remove the item from your cart.

How do I cancel my order?

If your order is not shipped yet and you haven’t been provided a tracking number, you can go to the “My Orders” section and create a cancellation request. We will approve the request and issue you a full refund at the same time.

Why am I having trouble placing products in the cart?

This doesn’t usually happen but, if this happens, you can try changing your browser or simply contact us.

PAYMENT

What is the payment method?

We accept PayPal/VISA.

Do you have a physical store?

Yes, we have a store and it is located in Dallas, TX USA.
We’re Here to Help ! Contact us

Main Menu